The Restaurant Technology Guys Podcast brought to e2f5j

In this episode, Krish, the founder and CEO of Know, discusses the transformative mission of his company to make every frontline worker a 'superhero.' Krish explains how the Know app helps streamline day-to-day operations, reduce chaos, and improve worker satisfaction and retention in industries with high turnover, like restaurants. The app functions as a comprehensive digital assistant, offering training, task management, and direct communication from management. Krish also explores the importance of micro-learning and the app's multilingual capabilities, emphasizing the need to meet workers where they are, both geographically and technologically. 00:00 Introduction to Krish and His Mission 00:27 Streamlining Day-to-Day Operations 01:28 Addressing Employee Turnover 03:47 The Role of Technology in Training 04:44 Customizing and Documenting Processes 07:36 Micro Learning and On-Demand Information 09:52 International Reach and Multi-Language 11:07 Conclusion and Information

In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and David Alvarado delve into the world of financial technology and its impact on the restaurant industry. They discuss the critical importance of earned wage access, allowing employees to get paid daily, and the advantages it offers for both employers and employees. David Alvarado, who has extensive experience in the restaurant industry, shares insights from his journey, including his tenure at Blooming Brands and his current role at Instant Financial. Instant Financial provides a solution that enables daily pay for non-tipped employees and digital tip distribution, streamlining operations and reducing costs for restaurants. The episode also covers the broader implications of financial wellness tools, including financial literacy education, credit building, and health and wellness benefits, emphasizing how these tools can significantly improve employees' lives. This podcast is a must-listen for restaurant operators looking to gain a competitive edge by adopting technology that addresses modern employees' needs. 00:00 Instant Financial 01:17 Introduction and Welcome 01:45 Meet David Alvarado 02:14 David's Career Journey 03:36 Introduction to Instant Financial 04:57 Understanding Earned Wages 07:24 Benefits of Instant Pay 13:35 Addressing Concerns About Instant Pay 23:33 Digital Tips Management 31:09 Employee Financial Wellness 37:33 Conclusion and Information

In this episode, Paul Potvin, Chief Financial Officer of California Fish Grill, introduces himself and discusses the seafood chain’s mission, expansion plans, and innovative strategies. He elaborates on the company's focus on providing high-quality, sustainable seafood at affordable prices in a fast casual setting. Paul highlights how technology, such as digital menu boards and self-service kiosks, has transformed operations and enhanced customer experience, especially during the pandemic. He also shares insights on managing supply chain challenges and maintaining value for customers. The discussion ends with Paul's personal menu recommendations for new guests. 00:00 Introduction to Paul Potvin and California Fish Grill 00:20 Expansion Plans and Market Strategy 00:47 Brand Mission and Vision 01:19 Value and Innovation in Seafood 03:09 Digital Transformation and Kiosk Implementation 07:38 Impact of Digital Menu Boards 11:30 Paul's Recommendations and Conclusion

In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and Angelo Esposito, Founder and CEO of Whisk, delve into the innovative solutions Whisk offers for inventory management in the restaurant industry. They discuss the challenges of traditional inventory methods, the development of Whisk's technology combining AI and -friendly features, and the significant impact these solutions can have on managing prime costs in bars and restaurants. The conversation also touches on AI's role in the restaurant technology arena, offering insights into how modern tools can streamline operations and improve accuracy. Listeners are encouraged to explore Whisk's platform and the potential benefits it can bring to their inventory processes. 00:00 Wisk 01:21 Introduction and Guest Welcome 01:30 Understanding Prime Costs in Restaurants 01:58 Introducing Whisk AI: Streamlining Restaurant Operations 02:50 Challenges in Restaurant Inventory Management 04:05 The Origin Story of Whisk AI 06:47 Digitizing Old School Processes 08:31 The Evolution of Whisk AI 12:08 Current Inventory Management Practices 14:45 Common Mistakes in Inventory Management 17:38 Receiving Product Correctly 18:59 Understanding the Inventory Formula 19:30 Simplifying Inventory and Purchasing 20:36 Handling Item Variations 22:24 The Importance of Demos 27:27 AI in Inventory Management 32:36 Whisk's Full Capabilities 33:32 How to Get in Touch and Learn More

In this episode, Cristal Craven, Director of Strategic Partnerships at SynergySuite, introduces herself and explains the concept of 'back office' in the restaurant industry. She discusses how SynergySuite's all-in-one platform simplifies operations by integrating various essential functions like inventory management, scheduling, cash management, and kitchen safety. Cristal emphasizes the importance of partnerships and data consolidation for making informed business decisions. She also highlights SynergySuite's strategy of using tools like Tableau for customizable reports, which allow brands to make specific, data-driven decisions without overburdening the engineering team. The conversation covers the evolving landscape of restaurant technology and how adopting a comprehensive back office solution can save costs, reduce waste, and streamline operations, particularly in times of economic uncertainty. 00:00 Introduction to Cristal Craven 00:21 Defining Back Office Software 01:03 SynergySuite's Comprehensive Approach 02:03 Importance of Data and Partnerships 04:27 Simplifying Technology for Operators 06:52 Adapting to Industry Challenges 09:25 How to Connect with SynergySuite 10:34 Closing Thoughts and Reflections

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, the Chief Revenue Officer for CBS North Star, interviews Ha Ly, the head of marketing for Poke Works. They discuss the rapid expansion of Poke Works across the U.S. and delve into the unique aspects of the poke cuisine. Ha describes poke as a build-your-own bowl concept featuring raw fish cured in various sauces, emphasizing freshness and flavor. They talk about the national penetration of Poke Works, its key marketing strategies for entering new markets, and enhancing guest experiences. Additionally, Ha shares insights on Poke Works' new Hawaiian Hot Plates menu and the importance of their loyalty program in driving repeat customer visits. The conversation provides a comprehensive overview of the brand's growth, guest acquisition strategies, and the exciting new offerings designed to attract a wider audience. 00:00 PokeWorks 00:56 Introduction and Guest Introduction 02:10 Discovering Poke Cuisine 06:08 Poke Works Expansion and Market Penetration 07:25 Marketing Strategies and Customer Engagement 10:34 Loyalty Programs and Customer Retention 21:28 New Product Offerings and Future Plans 24:19 Conclusion and Final Thoughts

Enhancing Restaurant Digital Experiences with House of Giants

In this episode of The Restaurant Technology Guides podcast, host Jeremy Julian speaks with the founders of Kids Menu, Herman and Chrissy, to discuss their innovative platform aimed at transforming the children’s dining experience. Kids Menu provides restaurants with customizable, entertaining, and on-demand kids menus that capture children's interest, allowing families to have a more pleasant dining experience. They delve into the ease of use of their platform, which is inspired by tools like Canva, and discuss the business impact of engaging kids menus on restaurant revenue. The founders also share their long-term vision, including gamification, loyalty programs, and enhanced community connectivity. This episode offers valuable insights for restaurant operators seeking to enhance family dining experiences. 00:00 Kids Menu 00:52 Introduction and Welcome 01:17 Meet the Founders: Background and Experience 02:12 Introducing KidsMenus.com 04:02 The Problem with Traditional Kids Menus 04:26 How KidsMenus.com Solves the Problem 11:47 Ease of Use and Quick Setup 18:15 Affordability and Market Research 20:44 Impact on Business and Customer Stories 28:44 Legal Risks and Brand Integrity 33:19 Future Vision and Roap 35:24 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Kat Claypool from Wisetail, a leader in learning management systems for the restaurant industry. Kat discusses her career journey and the pivotal role Wisetail plays in improving restaurant operations through its employee enablement platform. The conversation covers Wisetail’s comprehensive tools, including learning management systems, operational checklist tools, and newly integrated content management systems resulting from their acquisition of Player Link. Emphasizing the importance of micro-training and tailored solutions for frontline workers, they explore how Wisetail aids in consistency, retention, and data-driven decision-making. Jeremy and Kat also delve into the advantages of tech consolidation, accessibility on multiple device platforms, and the impact of AI in enhancing training content. This episode offers valuable insights into how Wisetail is transforming the restaurant industry's approach to employee training and operational efficiency. 00:00 Wisetail 01:15 Introduction and Welcome 01:27 Meet Kat from Wisetail 03:05 What is Wisetail? 05:06 The Importance of Micro Training 09:16 Hybrid Training and Real-Time 26:09 Tech Consolidation and Operational Efficiency 30:35 Conclusion and Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is ed by Mina, the CEO of Tony Roma's. The discussion covers Mina's unique journey from an attorney conducting due diligence during the 2020 pandemic to becoming the permanent CEO in 2023. Mina shares her vision for revitalizing the beloved brand, focusing on menu innovation, expanding both domestically and internationally, and appealing to Gen Z and Millennials. The conversation highlights the brand's resilience, the importance of social media and influencer marketing, and the flexible system provided to franchisees. Tune in to learn about Mina's strategy to reintroduce Tony Roma's to a new generation while preserving its cherished legacy. 00:00 Tony Roma's 01:01 Introduction and Welcome 01:23 Meet the New CEO of Tony Roma's 01:56 Journey to Becoming CEO 03:10 Challenges and Achievements 04:28 Revitalizing the Tony Roma's Brand 07:55 Explaining the Tony Roma's Experience 09:53 Innovations and Menu Updates 13:45 Franchisee Relations and Flexibility 17:13 Creating Memorable Experiences 19:52 Social Media and Marketing Strategies 23:05 Future Growth and Expansion Plans 27:08 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes back a returning guest from Pollo Campero. They discuss sustainable growth, entering new markets, and engaging guests through modern platforms. The guest, Pollo Campero’s VP of Franchise Development, shares insights on brand expansion, customer experience, and leveraging technology. They delve into the brand's strategic efforts during the pandemic, including implementing a mobile app, optimizing kitchens, and expanding customer experience programs. The episode highlights Pollo Campero’s growing presence in the U.S., their marketing strategies to connect with younger generations, and the importance of supply chain logistics. The conversation also touches on the integration of automation and AI in their operations and the significance of maintaining strong supplier relationships. 00:00 Audio Pollo Campero 00:59 Introduction and Welcome 01:30 Guest Background and Experience 02:27 Brand Evolution and Growth 06:39 Unique Dining Experience 09:54 Market Expansion Strategy 14:17 Supply Chain and Distribution 17:20 Engaging Younger Demographics 22:22 Customer Experience and 24:46 Pandemic Impact and Recovery 29:47 Technology and Innovation 35:04 Long-term Vision and Partnerships 37:30 Conclusion and Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is ed by hospitality tech veteran Seth Temko of Full On Strategy. Seth shares insights from his 25 years in the industry, discussing his various roles in pioneering restaurant tech initiatives and innovations. They delve into Seth's newest venture, Full On Strategy, a consultancy aimed at helping restaurant and tech companies implement effective go-to-market strategies. The episode explores the importance of awareness, education, and touchpoints in marketing, how to identify and address early signs of unmet forecasts, and strategic advice for scaling a business successfully. Seth and Jeremy also emphasize the role of emotional selling and the necessity of data-informed marketing. A valuable listen for anyone seeking to understand the dynamics of successful restaurant tech implementations and business growth. For more details visit fullonstrategy.com or connect with Seth on LinkedIn. 00:00 Audio Full On Strategy 00:58 Introduction and Guest Background 01:37 Early Career in Hospitality Tech 02:44 Innovations and Missed Opportunities 04:09 Career Transitions and New Ventures 05:50 Founding Full On Strategy 06:57 Consulting Services and Approach 11:09 Marketing Challenges in Restaurant Tech 19:24 Understanding Buyer Psychology 21:29 The Importance of Doing the Right Thing in Marketing 22:55 Understanding Marketing Attribution and Data Points 27:00 Challenges and Strategies in Marketing Alignment 33:28 The Role of Marketing in Hyper Growth 38:20 Engaging with Full On Strategy

Succeeding in the Restaurant Industry with NRN's Sam Oches In this episode, Jeremy Julian hosts Sam Oches, Editor in Chief of The Nation's Restaurant News, to discuss significant trends and insights shaping the restaurant industry in 2025 and beyond. Sam highlights the success strategies of top restaurant brands like Texas Roadhouse, Chick-fil-A, Raising Cane's, and Jersey Mike's, emphasizing consistency, quality, and efficient operations. They also explore innovation while maintaining brand integrity, employee investment, and managing growth. Moreover, they delve into the impact of technology, especially in enhancing employee efficiency, and the importance of adaptive strategies for casual dining brands. The episode is rich with strategies for navigating the evolving restaurant landscape. 00:00 Sam Oches 00:41 Introduction and Guest Introduction 01:08 Sam Oches: Background and Role 02:15 Current Trends in the Restaurant Industry 02:40 Successful Restaurant Brands and Their Strategies 04:36 Balancing Consistency and Innovation 10:48 Employee Investment and Retention 15:14 Growth Strategies and Challenges 19:30 Casual Dining: Challenges and Opportunities 20:17 Introduction to Fogo de Chão's Success 20:45 Gen Z's Favorite Full-Service Restaurant 21:47 The Evolution of Casual Dining 22:37 Twin Peaks: A Modern Sports Bar Experience 23:26 Gustavo Group's Community-Centric Approach 24:47 Balancing Tradition and Innovation 27:39 Future of Restaurant Technology 31:43 Employee Engagement and Retention Strategies 34:39 Connecting with Industry Leaders

Restaurant Tech Innovations: AI, Dynamic Pricing, and Future Trends with Joe Gaskowski In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is ed by Joe Gaskowski, Senior Editor at Restaurant Business, to discuss the state of the restaurant industry, especially casual dining, and future technological trends. They talk about the impact of AI in areas such as drive-thrus, back-of-house operations, and marketing. The conversation also delves into the controversial dynamic pricing, voice AI, and the strategic use of third-party delivery services. Additionally, the challenges of integrating new tech with legacy systems and the importance of tech consolidation for seamless operations are highlighted. 00:00 Audio Joe Guszkowski 00:50 Introduction and Guest Introduction 01:14 Joe Gaskowski's Background and Role 02:29 Trends in Restaurant Technology for 2024 03:06 The Rise of AI in the Restaurant Industry 04:49 Dynamic Pricing in Restaurants 15:10 Voice AI and Its Applications 21:50 Third-Party Delivery Services 25:44 Technology in Casual Dining 31:40 Future of Restaurant Technology 33:47 Conclusion and Events

Innovating Consistency: Donato's Pizza with CEO Kevin King In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is ed by Kevin King, the CEO of Donatos Pizza, a legacy brand based in Columbus, Ohio. Kevin shares his journey in the restaurant industry, including his return to Donatos, and discusses the company's unique value proposition and operational consistency. The conversation delves into Donatos' emphasis on high-quality ingredients and their strict adherence to consistency, aided by their proprietary technology and operating systems. Kevin also talks about the brand's innovative use of AI in ordering, automation, and their strategic partnerships, including with Red Robin. The episode explores Donatos' future plans, including automation in kitchens and expanding their footprint while maintaining core mission values of quality, service, and hospitality. 00:00 Audio Donatos Pizza 00:11 Introduction to Today's Episode 01:13 Meet Kevin, CEO of Donatos Pizza 01:47 Kevin's Career Journey 02:53 Returning to Donatos 07:23 Donatos' Unique Value Proposition 11:28 Mission and Values of Donatos 14:21 Customer Experience and Market Strategy 16:56 Technology and Innovation at Donatos 30:07 Franchising and Expansion 35:38 Conclusion and Final Thoughts

Navigating Tariffs and Technology: Insights from Canada's Restaurant Guy, Jay Ashton In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is ed by Jay Ashton, known as Canada's Restaurant Guy. They delve into the non-political impact of regulations, especially tariffs, on the restaurant industry in both Canada and the U.S. Jay shares his extensive experience in the restaurant supply chain, discusses the potential severe impact of tariffs similar to or worse than COVID-19, and stresses the need for strategic planning. They also explore innovative revenue streams, the role of AI in restaurant management, and the importance of community and cooperation among restauranteurs. If you're looking for ways to future-proof your restaurant against economic uncertainties, this episode is filled with practical advice and unique insights. 00:00 Introduction to the Podcast 00:12 Meet Jay Ashton: Canada's Restaurant Guy 03:34 Impact of Tariffs on the Restaurant Industry 07:54 Strategies for Restaurants to Navigate Tariff Challenges 17:09 Exploring New Business Models and Revenue Streams 25:16 The Role of AI and Technology in Modern Restaurants 31:00 Conclusion and How to Stay Connected

Unlocking Restaurant Success: A Deep Dive with Matt Plapp on Marketing and Loyalty In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is ed by Matt Plapp, a seasoned marketing expert in the restaurant industry and CEO of America's Best Restaurants. Matt, also known as the Chief Energy Officer, shares insights on creating memorable guest experiences and leveraging digital loyalty programs to keep restaurant guests returning. He discusses his journey from working with his father's clients in the restaurant business to growing a marketing company that now serves thousands of restaurants nationwide. Matt explains the importance of customer acquisition and retention, emphasizing the value of capturing and utilizing customer data effectively. The conversation also touches on the challenges and opportunities in restaurant marketing, with real-world examples of success stories driven by strategic marketing and technology adoption. The episode highlights the significance of continuous self-improvement for restaurant owners and managers, encouraging them to invest in both personal development and smart marketing strategies to drive business growth. 00:00 Introduction to the Podcast and Guest 01:21 Matt Plapp's Background and Journey 04:28 Marketing Strategies for Restaurants 07:20 The Importance of Customer Data 14:22 Challenges and Solutions in Restaurant Marketing 22:32 Real-Life Examples and Success Stories 28:05 A Pizza Restaurant's Remarkable Growth 28:34 The Power of Business Coaching 29:29 Avery's Success Story 30:13 Engaging with Social Media 30:35 Road Trip with Dad 31:40 Matt Plapp's Marketing Philosophy 32:53 Customer Acquisition Strategies 40:57 The Birth of Driver 43:02 The Importance of Continuous Improvement 49:24 Connecting with Matt Plapp 50:27 Final Thoughts and Farewell

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, CRO of Custom Business Solutions with over 25 years in restaurant tech, hosts Can, a serial entrepreneur and founder of Finch. Finch offers innovative digital media platforms tailored for restaurants, allowing them to in-house specials and sell screen time to third-party rs. Can explains how Finch aims to help restaurant owners enhance guest experiences, drive behavior, and boost margins without incurring costs for hardware or installation. Highlights include real-time advertising capabilities, success stories and features to enhance customer loyalty and venue revenues. Finch currently operates in New York, San Francisco, Los Angeles, and Miami. For more information, restaurants can reach out directly via Instagram @FinchVenues or email [email protected]. 00:00 Introduction to Today's Episode 00:09 The Rise of Digital Media in Retail 00:27 Introducing Can and His Digital Media Platform 01:21 Meet Jeremy Julian 01:50 Welcome to the Restaurant Technology Guys Podcast 02:37 Can's Journey in the Startup Industry 03:38 The Concept Behind Finch 04:54 How Finch is Revolutionizing In-Venue Advertising 06:15 Real-World Applications and Success Stories 12:11 Ensuring Security and Customization 14:36 Cost and Implementation of Finch 29:43 Future Plans and Expansion 31:38 Conclusion and Information

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is ed by Alicia Kelso, Executive Editor for Nations Restaurant News. They discuss a wide array of topics, including Alicia's extensive background in restaurant journalism, the current and future trends in the restaurant industry, and the impacts of automation and technology on restaurant operations. They also touch on the importance of providing value and a holistic experience to consumers, the challenges and strategies of labor management, and the benefits of loyalty programs. The conversation delves into macroeconomic challenges, such as inflation and labor shortages, and practical advice on how restaurant operators can adapt to a rapidly evolving landscape. 00:00 Audio of Alicia NRN 01:06 Introduction and Guest Introduction 01:41 Alicia Kelso's Background and Career 02:46 The Draw of the Restaurant Industry 05:33 Current Trends and Challenges in the Restaurant Industry 11:54 The Importance of Value and Experience 20:15 Role of Technology in the Restaurant Industry 30:31 Future Outlook and Conclusion

Revolutionizing Restaurant Tech: Yaro's Journey with PickPad In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Yaro, a multiple-time founder in the realm of restaurant technology. Yaro shares his background, detailing his migration from Ukraine to the United States and his 15-year journey in developing tech solutions for the restaurant industry. The discussion focuses on Yaro's latest innovative product, PickPad, a modular system aimed at optimizing the pickup experience in quick-service restaurants (QSR). The conversation sheds light on how PickPad uses sensors and machine learning to improve both customer and employee journeys, enhancing efficiency and experiences at the critical intersection of online and offline operations. Jeremy and Yaro discuss the future potential of digital transformation in the QSR sector, the importance of data points in improving operations, and the benefits of integrating such technology from both the staff and customer perspectives. 00:00 Introduction and Guest Background 01:18 Yaro's Journey in Restaurant Tech 03:46 The Birth of PickPad 06:07 How PickPad Enhances Customer Experience 10:28 The Role of Data in PickPad's Success 19:47 Future of Customer Experience with PickPad 26:49 Engaging with PickPad 30:28 Conclusion and Final Thoughts In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Yaro, a multiple-time founder in the realm of restaurant technology. Yaro shares his background, detailing his migration from Ukraine to the United States and his 15-year journey in developing tech solutions for the restaurant industry. The discussion focuses on Yaro's latest innovative product, PickPad, a modular system aimed at optimizing the pickup experience in quick-service restaurants (QSR). The conversation sheds light on how PickPad uses sensors and machine learning to improve both customer and employee journeys, enhancing efficiency and experiences at the critical intersection of online and offline operations. Jeremy and Yaro discuss the future potential of digital transformation in the QSR sector, the importance of data points in improving operations, and the benefits of integrating such technology from both the staff and customer perspectives. 00:00 Introduction and Guest Background 01:18 Yaro's Journey in Restaurant Tech 03:46 The Birth of PickPad 06:07 How PickPad Enhances Customer Experience 10:28 The Role of Data in PickPad's Success 19:47 Future of Customer Experience with PickPad 26:49 Engaging with PickPad 30:28 Conclusion and Final Thoughts