Content Taxonomy: The Key to Better Customer Experience 3q3j6

Cruce sits down with Michael Priestley, OASIS distinguished contributor and IBM information architect, to discuss the human element of content taxonomy. How can a company create a content organizational structure that’s useful to the , and what can we do to motivate the use of that structure across silos? Learn how to build excellent customer experiences at a massive scale while also keeping things -focused.   Read the full transcript at simplea.com. yu2x