This episode of the Smart Buildings Academy Podcast focuses on a key factor affecting building performance and operational cost: the building operator. If energy costs remain high despite efficient equipment, or tenant complaints persist after BAS upgrades, the problem may lie in overlooked operational practices. This episode examines how operator actions directly influence energy use, system performance, and downtime. Designed for professionals managing facility systems and operations, the episode highlights what separates underperforming buildings from optimized ones. Topics include: The impact of trained operators on building efficiency and cost savings Core skills operators need beyond system knowledge The role of alarms, overrides, and scheduling in energy waste Common gaps in trend analysis and setpoint management Approaches to developing operator skills and ability If your building still is not performing the way it should, this episode will help you start asking the right questions. 2z5n4f