RoR #36: Community and Continual Learning w/ Alex Jacob of Vital Coffee Roasters w/ Alex Jacob
Great things happen when we plug into community and open ourselves up to the learning process....
42:36
541: Repetition, Reminders, and Guidance
If you are like a lot of owners or managers you might find the idea of reminding and repeating...
25:29
SHIFT BREAK! Why The Beat Hospitality Starts With The Transactional!
We talk about how we want to provide an experience for the guest, to connect with them, to make a...
10:46
540: The Good and Bad of Job Descriptions
On average, when I look into a cafe's operational materials and systems, one of the main things...
32:02
SHIFT BREAK! Vendor Hospitality
Who we are when nobody s looking is really who we are. There are variations of this phrase and...
11:35
539: Helping Regular People Enjoy Coffee w/ Matthew Bryce, Seven Sleepers Coffee Lab
"Customers are already dialed in." This is one of my favorite quotes from the interview...
43:31
SHIFT BREAK! Explaining the Manager's Landscape | A Framework For Leading Staff
Being a manager in a coffee shop is not just about extra istrative tasks, its about leading...
10:12
538: The Most Important Things to Focus In The First Year (or any year)
Coffee shops are dynamic places that require a ton of focus on what seems like an endless sea of...
33:42
SHIFT BREAK! Small Wins Build Trust
Once we get a little bit of authority as a trainer, manager, or leader in the coffee shop we tend...
10:41
We are back with anew round of show floor interviews from Coffee Fest! This time we were in NYC...
01:08:34
Maintaining the functionality of your equipment is one of the main tasks involved in running a...
49:06
There are an incredible number of tasks associated with running a coffee roastery. The busy work...
45:54
SHIFT BREAK! Two Types of Continued Education for Baristas
When you onboard baristas, the work is just beginning. Part of the privilege of leadership is to...
10:29
536: What It Means to Set Up Staff For Success
The world of cafe management is full of great ideas that, if applied well, would indeed change...
24:21
535: 30 Years of Coffee! w/ Ana Burgos and Amanda Jones of Hyperion Espresso, Fredricksburg, VA
Simplicity, focus, community, and legacy. These are some words that I feel apply to the steady...
57:45
SHIFT BREAK! Don't Force The Wrong People To Do The Right Work
It is a common weakness of hiring managers and desperate owners alike. We hire people that are...
11:28
Once you hire the right people for your cafe you move on to the next decision, how to work with...
53:16
SHIFT BREAK: Getting Over the Awkwardness of Leadership
Why does it feel so awkward and difficult to take action the way we know we need to as leaders in...
11:43
533: Principles of Quality Control
The quality of your product matters. Some might get the idea that if only we are kind and...
45:13
SHIFT BREAK: The Myth of a Saturated Market
"I cannot open a coffee shop because my market is too saturated!" Does this sound like...
12:16
Plus