The Energy Transition, Personalized: Inside Luminus’ Digital Strategy 5o441u

The ninth episode of Energy Stories features Marleen Nijsten, Director of Marketing, Digital and New Services at EDF Luminus, in Belgium. In this episode, Marleen takes us behind the scenes at Luminus, revealing how the company is driving electrification adoption through customer engagement services. We discuss how innovative tools like the My Luminus app and the award-winning Energy Control Monitor, powered by NET2GRID's real-time energy insights, are revolutionizing customer journeys, fuel marketing personalization, boost customer satisfaction, and unlock exciting upselling opportunities. Our host is Elisavet Sergiadou, Director of Marketing Communications at NET2GRID. *The podcast episode was recorded on the 09 May, 2025. Follow NET2GRID on LinkedIn, Twitter and Instagram or drop us a line at [email protected]. g696w