Content Taxonomy: The Key to Better Customer Experience 3q3j6

Cruce sits down with Michael Priestley, OASIS distinguished contributor and IBM information...

Cruce sits down with Michael Priestley, OASIS distinguished contributor and IBM information architect, to discuss the human element of content taxonomy. How can a company create a content organizational structure that’s useful to the , and what can we do to motivate the use of that structure across silos? Learn how to build excellent customer experiences at a massive scale while also keeping things -focused.
 
Read the full transcript at simplea.com.

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